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1. Getting Started
10
Your Starter Kit
Your home setup
Your Equipment
Your car
What to wear?
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2. Manage Bookings
10
Reschedule Bookings
Recurring Bookings
Ready for Pickup
Ready for Delivery
NEW Booking Opportunities
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3. Invoicing
7
Weighing & Counting
Pricing Bag guide - complimentary bags and replacement pricing
Pricing
Invoice Notes
Gift vouchers & Discount codes
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4. Conducting Services
9
Wash, Dry and Fold Services
Special Request Services
Pickup and Delivery
Managing Soiled or Contaminated Laundry
Ironing Services
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5. Roster, Locations & Time Off
4
View and manage your Roster
Resolve bookings during Time off
Pickup Locations
Leave and Public Holidays
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6. Growing our Business
10
The benefits of a distributed contractor network
On the Ground Marketing
Marketing Resources
Marketing FAQs
Laundry Lady Flyers
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7. Managing Complaints & Incidents
2
What do you do if receive a complaint from a customer?
Managing and reporting an Incident
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8. Payments
2
When and how you will receive your payments
Viewing "unpaids"
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9. Insurance and Compliance
2
Your Insurance Requirements
Vaccination Requirements
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COVID Guidelines for Contractors
1
Covid Safe Plan
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Leaving Laundry Lady
5
Restraint
Notice Period
Handing over customers
Giving Notice
Company Property
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Support
6
Terms of Service: Key Points for Contractors
System Updates
Safety and Communication Guide for Contractors
Quick tips and templates
How It Works - Tips for your first service
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