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1. Getting Started
10
Your Starter Kit
Your home setup
Your Equipment
Your car
What to wear?
Terms of Service: Key Points for Contractors
Setting up your Schedule & Roster
Other useful items
Laundry Liquid
Activate your Partner Portal Login
2. Manage Bookings
10
Reschedule Bookings
Recurring Bookings
Ready for Pickup
Ready for Delivery
NEW Booking Opportunities
How do I get bookings?
Edit Customer Details
Booking Reassignment
Booking & Customer Notes
Add Booking for return Customers
3. Invoicing
7
Weighing & Counting
Pricing Bag guide - complimentary bags and replacement pricing
Pricing
Invoice Notes
Gift vouchers & Discount codes
Customer Payment Terms
Creating and sending an Invoice
4. Conducting Services
9
Wash, Dry and Fold Services
Special Request Services
Pickup and Delivery
Managing Soiled or Contaminated Laundry
Ironing Services
Hygiene and Safety Standards
How to Read the Care Labels
Contractor Safety Guidelines
Bag guide - complimentary bags and replacement pricing
5. Roster, Locations & Time Off
4
View and manage your Roster
Resolve bookings during Time off
Pickup Locations
Leave and Public Holidays
6. Growing our Business
10
The benefits of a distributed contractor network
On the Ground Marketing
Marketing Resources
Marketing FAQs
Laundry Lady Flyers
Digital tips - Joining online communities and sharing content
Digital Marketing
Customer Feedback
Building one brand
Adding additional team members
7. Managing Complaints & Incidents
2
What do you do if receive a complaint from a customer?
Managing and reporting an Incident
8. Payments
2
When and how you will receive your payments
Viewing "unpaids"
9. Insurance and Compliance
2
Your Insurance Requirements
Vaccination Requirements
COVID Guidelines for Contractors
1
Covid Safe Plan
Leaving Laundry Lady
5
Restraint
Notice Period
Handing over customers
Giving Notice
Company Property
Partner Portal
3
Partner Portal Webinar
New Partner Portal Features
Install the Partner Portal
Support
6
Terms of Service: Key Points for Contractors
System Updates
Safety and Communication Guide for Contractors
Quick tips and templates
How It Works - Tips for your first service
Getting Support
Home
Docs
Partner Portal
Partner Portal Webinar
Partner Portal Webinar
New Partner Portal Features
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