Laundry Lady Team Portal Canada

1. Getting Started 10

Your Starter Kit
Your home setup
Your Equipment
Your car
What to wear?
Terms of Service: Key Points for Contractors
Setting up your Schedule & Roster
Other useful items
Laundry Liquid
Activate your Partner Portal Login

2. Manage Bookings 10

Reschedule Bookings
Recurring Bookings
Ready for Pickup
Ready for Delivery
NEW Booking Opportunities
How do I get bookings?
Edit Customer Details
Booking Reassignment
Booking & Customer Notes
Add Booking for return Customers

3. Invoicing 7

Weighing & Counting
Pricing Bag guide - complimentary bags and replacement pricing
Pricing
Invoice Notes
Gift vouchers & Discount codes
Customer Payment Terms
Creating and sending an Invoice

4. Conducting Services 9

Wash, Dry and Fold Services
Special Request Services
Pickup and Delivery
Managing Soiled or Contaminated Laundry
Ironing Services
Hygiene and Safety Standards
How to Read the Care Labels
Contractor Safety Guidelines
Bag guide - complimentary bags and replacement pricing

5. Roster, Locations & Time Off 4

View and manage your Roster
Resolve bookings during Time off
Pickup Locations
Leave and Public Holidays

6. Growing our Business 10

The benefits of a distributed contractor network
On the Ground Marketing
Marketing Resources
Marketing FAQs
Laundry Lady Flyers
Digital tips - Joining online communities and sharing content
Digital Marketing
Customer Feedback
Building one brand
Adding additional team members

7. Managing Complaints & Incidents 2

What do you do if receive a complaint from a customer?
Managing and reporting an Incident

8. Payments 2

When and how you will receive your payments
Viewing "unpaids"

9. Insurance and Compliance 2

Your Insurance Requirements
Vaccination Requirements

COVID Guidelines for Contractors 1

Covid Safe Plan

Leaving Laundry Lady 5

Restraint
Notice Period
Handing over customers
Giving Notice
Company Property

Partner Portal 3

Partner Portal Webinar
New Partner Portal Features
Install the Partner Portal

Support 6

Terms of Service: Key Points for Contractors
System Updates
Safety and Communication Guide for Contractors
Quick tips and templates
How It Works - Tips for your first service
Getting Support

Partner Portal

Partner Portal · Knowledge Base

Push notifications, straight to your phone.

Stay in the loop the moment something matters, new bookings, payments received, and customer messages without ever having to open the app.

Turn notifications on

Open the Partner Portal from your home screen, then head to Manage Profile → Enable Notifications to start receiving alerts on this device. Haven't installed the Portal yet? Follow the install guide first →

Partner Portal Webinar
New Partner Portal Features
Install the Partner Portal