Weighing & Counting

Washing: 

Regular washing is charged per 5kg/11lb load. We do not charge half loads. One load is approximately 5kgs/11lb weighed when dry.

Some items are bulky and require their own load. A king size duvet/blanket, for example, might be lightweight but bulky, thus we charge what will fit inside a 5kg/11lb drum. 

Ironing:

Ironing is charged per item and there is different pricing according to each type of item. The per piece pricing for ironing is available on our website. Count a tally of each type of item to add to the invoice. 

Invoicing Items - Examples

Need help getting started with invoicing? We've created three example invoices based on common Facebook questions.

 

Example item 1

Customer has provided the below items - How do I invoice? 

• 2 x double duvets (polyester)
• 1 x mattress protector
• 1 x double duvet cover
• 2 x pillow cases
• 1 x cotton blanket 

 

Example item 2

Customer has provided the below items for iron only - How do I invoice? 

• 2 x maxi length linen dresses
• 4 x business shirts
• 3 x mens cargo pants
• 10 x kids T-shirts
• 2 x ladies T-shirt dresses

 

Example item 3

Weight-Based vs Volume-Based Items

Our pricing is based on two categories only:

1. Weight-Based Items (charged per 5kg/11lb load)

Anything that is standard clothing or linen is charged by weight.
This includes:

• Clothing
• Tea towels
• Bath towels
• Hand towels
• Face washers
• Standard sheets
• Pillowcases
• Any other everyday clothing or linen items.

Towels are always charged per 5kg/11lb, as they fall under standard washing. 

If it fits comfortably into a standard wash as a “normal load,” it should be charged per 5kg/11lb.

2. Volume-Based Items (charged per item)

Volume-based pricing applies only to:

• Blankets
• Quilts, Comforters and Duvet inserts (non feather/down)

These items are explicitly listed in the pricing structure because they are thicker items that fill the washing machine drum based on their bulk rather than their weight.

Volume categories:

• Single/Double Blanket or Comforter: up to 5kg /11lb volume
• Queen/King Blanket or Comforter: 5–10kg (11lb - 22lb) volume

Unless the item is actually a blanket or comforter, it remains charged by weight.

If an item is extremely thick/fleece-lined and fills the drum like a small blanket, contractors can use their judgement, but should default to weight-based unless clearly comparable to a blanket and agreed to by the customer.

Tally sheet